The Fine Art of Tact and Diplomacy
Master the art of tactful communication in difficult situations. Build rapport with key contacts, even in disagreements. Essential for all professionals to improve interpersonal skills.
Online Seminar Benefits
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100% Online
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View From Anywhere
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Available 24/7
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Completion Certificate Available
Who Can Attend This Seminar?
Anyone who wants to master the art of thinking on their feet and handling difficult, demanding, and important people. This is helpful for administrative people, customer service people, salespeople, leaders, managers, supervisors, and married men who wish to stay that way.
Why Should You Enroll In This Seminar?
Relationships in business are all-important and you need to know how to get along with people who do not always agree with you. It’s always a great time to improve your interpersonal skills and you will reap the benefits from the first time you start using these skills.
What Will You Learn In This Seminar?
Learn to speak with higher ups within your own organization and be treated with respect. Be able to tactfully give bad news without giving offense. Discover the right way to correct someone in authority without embarrassing him or her or putting yourself in a bad light.
Master the Fine Art of Tact and Diplomacy
Seminar Curriculum
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01
The Fine Art of Tact and Diplomacy
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The Fine Art of Tact and Diplomacy Lesson Plan
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Track 1 - Introduction and Dave's Intro Stories
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Track 2 - Our Goal and It's All How You Spin It
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Track 3 - Understanding Tact and Diplomacy
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Track 4 - How To Make Your Tongue an Asset and Not A Liability
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Track 5 - Live Bonus Track - If I Only Had It To Do Over Again Exercise
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Track 6 - How To Enjoy The Benefits of Thinking First and Speaking Second
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Track 7 - 10 Great Ways To Diffuse Any Problem (Part 1)
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Track 8 - 10 Great Ways To Diffuse Any Problem (Part 2)
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Track 9 - How To Gain The Respect of Even Your Most Difficult Critics (1-4)
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Track 10 - How To Gain The Respect of Even Your Most Difficult Critics (5-8)
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Track 11 - How To Get Overdue Payments From Procrastinating Customers
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Track 12 - How To Handle Comments Without Being Defensive
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Track 13 - Handling The Higher Ups With Tact and Diplomacy
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Track 14 - 9 Steps To Keep A Disagreement From Becoming An Argument
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Track 15 - Tact and Diplomacy When Dealing With Customers
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Track 16 - Tact and Diplomacy For Leaders (1-5)
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Track 17 - Tact and Diplomacy For Leaders 6 and Conclusion
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Instructor Bio:
Get to Know Your Instructor for this Seminar
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