John D. Rockefeller once said, “I’d pay more for interpersonal communication skills than for any other quality under the sun.” Do you have great technicians working in your organization? How are they communicating with internal and external customers? Are their communication skills in need of improvement? Do your delivery people and repair people know they are in the “customer service business?” Do your customers know this by the way they are being treated? Let us show your employees how to interact as skillfully with people as they do with machines! Think of how much more valuable would your staff be if they shared their pleasant personalities with your customers and how much more successful your organization be if you unleashed a wave of positive attitudes on everyone they interact with. The “Communication Excellence I: Connecting With Customers” seminar will show your talented technical people how to become even more valuable to your organization.
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Anyone who wants to improve relationships with customers and co-workers. This seminar is designed to help people in technical fields like accounting, insurance, help desks, technical support, call centers, law, IT, real estate, government, medical, and engineering better communicate with others who may be less familiar with your discipline. If you text or e-mail people within earshot of you, this course is for you!
You will reduce the stress that comes with your demanding job. You will improve your working relationships with hard-to-please people. You will improve your perception with others who might label you as difficult. Your technical expertise has given you much power. You will gain even great value when you learn to improve your professional communication.
Learn to set realistic expectations for those depending on you. Discover how to give information without talking over other people’s heads. Find out how to gain cooperation from your most demanding internal and external customers.
Communication Excellence I Connecting With Customers Lesson Plan
Track 1 - Introdcution And Dave_s Intro Stories
Track 2 - Bonus Track Too Many Stories!
Track 3 - Goal And 20 Great Rules For Connecting With Customers (1)
Track 4 - Bonus Live Track Exercise Communicating In The Language Of The Listener
Track 5 - Goal And 20 Great Rules For Connecting With Customers (2-3)
Track 6 - Goal And 20 Great Rules For Connecting With Customers (4-9)
Track 7 - Goal And 20 Great Rules For Connecting With Customers (10-13)
Track 8 - Goal And 20 Great Rules For Connecting With Customers (14-16)
Track 9 - Goal And 20 Great Rules For Connecting With Customers (17)
Track 10 - Goal And 20 Great Rules For Connecting With Customers (18-20)
Track 11 - Bonus Live Track Exercise On Crafing A Great Bedside Manner
Track 12 - Lessons From The Brand You 50
Track 13 - UPS Case Study
Track 14 - Waste Management Case Study
Track 15 - Yarnell Case Study And Watch Your Body Language!
Track 16 - 17 Great Telephone And Verbal Communication Techniques
Track 17 - 4 Ways To Develop A Sense Of Humor
Track 18 - Action Plan And Final Story Plus Conclusion
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