Learning how to avoid, anticipate, and effectively resolve disputes with customers, co-workers, and managers will reduce stress levels and improve your bottom line. Mastering disputes restores self-esteem, dignity, and respect. Isn’t that what your employees deserve? The “Communication Excellence II: Conquering Conflicts with Difficult People” seminar will remind your people how great it can be to work for your organization by increasing their job satisfaction.
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Developing instant rapport with anyone.
Win/win dispute resolutions.
How to unlock someone’s “values” combination.
What to do if you are the problem.
This course is for anyone who finds themselves dreading his or her workplace or home because of unwelcome conflicts. If you are thinking about changing jobs or quitting—just to avoid a bad situation—you must take this course.
He, who angers you, controls you. Changing jobs is expensive and exhausting. If you are leaving because you have not learned how to effectively communicate with others, you will be taking the problem with you wherever you go. Learn once and for all how to turn difficult people into allies and even friends.
Learn how to keep your cool when you are being verbally attacked. Discover easy steps to resolve a conflict before it mushrooms out of control. Find out how to communicate in a non-threatening and non-defensive manner. You’ll also learn what to do if you are a difficult person.
Communication Excellence II Conquering Conflicts With Difficult People Lesson Plan
Track 1 - Introduction and Dave's Intro Stories
Track 2 - Let's Reset Our Mindset of What Conflict Means
Track 3 - What is Your Metaphor for Your Work
Track 4 - What To Do If You Are the Problem
Track 5 - How to Uncover the Root Cause of Any Conflict
Track 6 - Live Bonus Track for Root Cause Identification Exercise
Track 7 - How to Motivate Teens and Young Adults
Track 8 - The Ultimate Success Formula for Resolving Conflicts Between Couples
Track 9 - Bonus Live Track John and Sarah Ellis Apology Exercise
Track 10 - How to Diffuse Hostility Step by Step
Track 11 - 3 Principle for Winning Friends and Influencing People
Track 12 - 6 Great Ways to Get People to Like You
Track 13 - 12 Great Ways to Win Over Difficult People (1-6)
Track 14 - 12 Great Ways to Win Over Difficult People (7-12)
Track 15 - 10 Great Questions to Ask When Someone Violates One of Your Rules
Track 16 - 10 Crucial Keys For Win Win Dispute Resolution (1-5)
Track 17 - 10 Crucial Keys For Win Win Dispute Resolution (6-10)
Track 18 - Final Stories and Conclusion
Track 19 - Bonus Track - Dan Stroup Tribute Video
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