About this Course

  • Approximate Course Time: 90 Minutes

  • 100% Online

  • Complete on Your Own Schedule

  • Completion Certificate Available

Key Takeaways

  • Keeping Up This Positive Habit Once You Learn It.

  • Getting Started From a Dead Stop.

  • Reducing the Size of the Task to the Ridiculous.

Topics Covered in this Course

  • What makes customers irate.

  • How to prevent savage customers.

  • Successful customer recovery strategies.

  • The 6 keys to effective problem resolution.

  • Savage customer do’s and don’ts.

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