Legendary Customer Service VI: Mastering the Process and the Outcome
Online Seminar Benefits
-
100% Online
-
View From Anywhere
-
Available 24/7
-
Completion Certificate Available
Who Can Attend This Seminar?
This seminar is for anyone who wants to improve the service your customers experience from you.
Why Should You Enroll In This Seminar?
Proximately 80% of the customers who leave you will do so because of the process you put them through. Find out how to improve the process and create lifelong customers.
What Will You Learn In This Seminar?
Identify weak spots that are preventing you from delivering a seamless service to your clients.
Seminar Curriculum
-
01
Legendary Customer Service VI: Mastering the Process and the Outcome
-
START HERE
-
Legendary Customer Service VI Mastering the Process and the Outcome Lesson Plan
-
Track 1 - Introduction And Dave_s Intro Stories
-
Track 2 - Our Goal And Weis Market Story
-
Track 3 - DVD Story Case Study For Exercise
-
Track 4 - 7 Lessons For Handling Ignorance And Apathy
-
Track 5 - 10 Ways To Prevent Ignorance And Apathy From Harming Your Process (1-7)
-
Track 6 - 10 Ways To Prevent Ignorance And Apathy From Harming Your Process (8-10)
-
Track 7 - 3 Mile Island Case Study And Process Execise Set Up
-
Track 8 - 10 Ways To Fix A Process Problem (1-7)
-
Track 9 - 10 Ways To Fix A Process Problem (8)
-
Track 10 - 10 Ways To Fix A Process Problem (9-10)
-
Track 11 - 10 Ways To Insure Great Outcomes (1-9)
-
Track 12 - 10 Ways To Insure Great Outcomes (10) Bonus And Conclusion
-
Track 13 - Bonus Live Track Monologue From Big 60 Birthday Bash And Party Crasher Karen Saxe
-
Track 14 - Bonus Live Track Darnac The Magnificent From Big 60 Birthday Bash
-
Instructor Bio:
Get to Know Your Instructor for this Seminar
Related Content
Try out these courses to expand upon your business skills.
Want More?
Enter your email to be notified for exclusive offers, new content, and blogs from Dave.